Position Description: Carlson Restaurants Worldwide
The Interactive Marketing Manager will lead the day to day management of the Friday’s website and online marketing plan in partnership with our digital agencies. You will optimize the customer experience to drive revenues and support brand objectives. This position spans the strategic and the tactical, the analytical and the creative.
Areas of Responsibility:
- Manage day-to-day communications with partners, vendors, and agencies to execute online marketing plan.
- Partner with agency to optimize site based on consumer insights, site analytics, and non-eCommerce-based website best practices to drive conversion, sales and customer brand experience.
- Advise agency on monthly and promotional-based site updates.
- Oversee site content update process.
- Manage and/or advise product copy creation process.
- Participate in approvals regarding agency recommendations for website, online media, mobile, emerging media, and other integrated online and offline promotional strategy.
- Lead creative development process with digital/design agency.
- Manage Interactive Media and Website Production budgets
- Partner with various internal teams to execute online strategy.
- Provide ongoing site performance statistics using Omniture
- Disseminate results to key stakeholders on website and online program analytics
- Protect the T.G.I. Friday’s brand and trademark by monitoring online advertisers for trademark infringement activities
- Keep informed of industry and competitor activities
Key Skills and Requirements:
Graphic Presentation…Demonstrate ability to create compelling, informative and professional standard graphics using PC and/or Internet development tools.
Organization…Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources.
Planning…Skilled in determining whether tasks should be attempted, identifying the most effective way of completing the task and preparing how to overcome unexpected difficulties.
Time Management…Skilled in focusing on desired results, determining what is important and urgent, clarifying next steps and delegating effectively to meet deadlines and achieve desired results.
Negotiation…Evaluate terms and conditions, licensing, regulatory requirements and analyze cost-benefits while negotiating contract and vendor agreements which result in mutually beneficial outcomes.
Marketing…Knowledge of and skill in the use of fundamental principles associated with identifying, developing and creating programs and products to meet company objectives.
Project Management…Use tools and processes to identify project goals, set and manage the schedule, anticipate and identify issues, remove obstacles, delineate responsibility, track task completion and communicate project progress.
Change Management…Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling need for change/improvement.
Presentation…Demonstrate ability to maximize impact, maintain interest, and establish a rapport with the audience when conveying information.
Position Requirements:
- Bachelor’s degree required.
- 3-5 years experience in a business environment dealing with the Internet, Marketing and Advertising.
- Must be able to demonstrated ability to manage creative and web development partners to achieve business goals.
- Must be able to multi-task independently with minimal and non-technical direction.
- Experience with web development and design tools including HTML, Microsoft Front Page, and Adobe Photoshop
- Knowledge of Omniture helpful
Business Unit:
6CRWW – Carlson Restaurants Worldwide
If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=576057-1248-5436


